Australia
Fare types
| Fare information | JetSaver and JetSaver Light~ | JetFlex | International StarClass & Promotional StarClass** |
|---|---|---|---|
Cancellations |
Non-refundable |
No refund if you have upgraded to a JetFlex fare from another fare or if requested after the day of original scheduled departure. Otherwise refundable. A cancellation fee is applicable per passenger, per booking.
|
StarClass Promotional fares are non-refundable. No refund if you have upgraded to a StarClass Full fare from a StarClass Promotional fare or another fare or if requested after the day of your original scheduled departure. Otherwise refundable, $30AUD* fee per passenger per booking applies. |
Failure to check in on time |
Non-refundable |
Refundable only same day. Some changes may be made same day (see below). |
Refundable only same day. Some changes may be made same day (see below). |
Flight Origin or Destination Changes |
Not permitted |
Permitted up to day of departure (including after flight has departed) - plus any fare difference to re-book*~~. Change permitted through Jetstar Telephone Reservations, GSA or at airport. Not permitted on Jetstar.com. |
Permitted up to day of departure (including after flight has departed) - plus any fare difference to re-book*~~. Change permitted through Jetstar Telephone Reservations, GSA or at airport. Not permitted on Jetstar.com. |
Flight Date or Time Change through jetstar.com # |
Changes permitted up to 24 hours prior to departure. A change fee plus any fare difference to re-book*~~ is applicable per passenger, per flight change.
|
No charge, up to 24 hours prior to departure. You must pay any fare difference to rebook*~~. |
No charge for StarClass Full fare, up to day of departure (including after flight has departed) ##.
|
Flight Date or Time Change via Telephone Reservations, GDS, GSA or at Airports |
|
Up to day of departure (including after flight has departed) ##. |
No charge for StarClass Full fare, up to day of departure (including after flight has departed) ##.
|
Passenger name change |
Changes permitted up to 24 hours prior to departure. A change fee plus any fare difference to re-book*~~ is applicable per passenger, per flight change.Change permitted through Jetstar Telephone Reservations, GSA or at airport. Not available on Jetstar.com.
|
Permitted up to day of departure (including after flight has departed). Change permitted through Jetstar Telephone Reservations, GSA or at airport. Not permitted on Jetstar.com. |
Permitted up to day of departure (including after flight has departed). Change permitted through Jetstar Telephone Reservations, GSA or at airport. Not permitted on Jetstar.com. |
Earn Qantas Frequent Flyer points and Status Credits ^ |
No |
Yes (except Jetstar Pacific (BL) flights) |
Yes |
Booking validity |
Unlimited, provided permitted changes are made within the applicable time limits. A seat must be held at all times (no open bookings). |
Unlimited, provided permitted changes are made within the applicable time limits. A seat must be held at all times (no open bookings). |
Unlimited, provided permitted changes are made within the applicable time limits. A seat must be held at all times (no open bookings). |
Bookings through Telephone Reservations |
New bookings and bookings made through Jetstar.com but subsequently changed through Telephone Reservations, GSA or at the Airport, booking fees apply per passenger, per flight.
|
New bookings made through Telephone Reservations, GSA or at the Airport, booking fees apply per passenger, per flight.
|
New bookings made through Telephone Reservations, GSA or at the Airport, booking fees apply per passenger, per flight.
|
~JetSaver Light fare does not include any Checked Baggage Allowance. Cabin Baggage limits are strictly applied. JetSaver Light passengers who have more Baggage than the applicable Cabin Baggage Allowance will need to change to a JetSaver fare. Conditions and charges apply. Call Jetstar Reservations for details. Jetsaver Light is not available on Jetstar Asia (3K) or Valuair (VF)
~~Fare difference means the difference between the original fare you purchased, and the fare that is available on the day of change. The fare difference may be substantial.
** Jetstar Asia (3K) and Valuair (VF) do not offer StarClass
* All amounts must be paid in the currency in which you made your original Booking.
# Online changes permitted only if original booking made online and must be completed at least 24 hours prior to the scheduled departure time.
## Inside 24 hours before departure or after flight has departed, changes must be requested through Jetstar Telephone Reservations, GSA or at an airport.
^ Qantas Frequent Flyers travelling on a Jetstar (JQ) JetFlex or StarClass fare will earn equivalent points per mile and Status Credits as earned on Qantas flights. JetFlex fares earn at the full economy level. StarClass fares earn at the full business level.
^^ Flight Definitions
- Domestic Flights are flights that depart and arrive within the same country.
- Short Haul International Flights are international flights that operate on either an A320 or A321 aircraft
- Long Haul International Flights are international flights that operate on an A330 aircraft
Check in
At the airport |
Flights operated by Jetstar (JQ) & Jetstar Pacific (BL) departing from a Domestic Australian or Vietnamese terminal |
Intra-Asia flights operated by |
Flights operated by Jetstar (JQ) & Jetstar Pacific (BL) departing from an International terminal |
Priority boarding |
Only for JetFlex |
No |
Only for JetFlex and StarClass |
Priority Check in |
No |
No |
Only for StarClass |
Check in opens |
2 hours prior to scheduled departure |
2 hours prior to scheduled departure |
3 hours prior to scheduled departure |
Recommended minimum check in time |
60 minutes prior to scheduled departure |
60 minutes prior to scheduled departure |
90 minutes prior to scheduled departure |
Check in closes |
30 minutes prior to scheduled departure |
40 minutes prior to scheduled departure |
60 minutes prior to scheduled departure |
Lounge Access included in fare |
No |
No |
Where available and only for StarClass |
